Referee (Customer Service) - Remote (USA) at WayBetter

WayBetter

Referee (Customer Service) - Remote (USA)

Part-Time in New York, NY - Remote OK - Customer Service

WayBetter is reinventing motivation itself. We make a whole new category of games that help people stick to their commitments — from eating better to exercising more to learning to cook, play the guitar, or speak Spanish.

We host games, so it’s only fitting that our customer service team are our ‘Referees’. Being a WayBetter Referee is no ordinary customer service job. For us, customer service is an opportunity to extend our brand, learn about our customers, & drive innovation. As a Referee, you'll be the vital connection between us & our players, making sure they're enjoying the experience, troubleshooting technical issues, & working with our product team on new features. You'll need to be technically adept, quick on your feet, & a good writer.

This is a part-time position with some flexibility to work a day or evening shift, typically from 20 hours per week up to full-time (depending on volume). Some holiday and overnight shifts are required.

You can work from anywhere in the USA (uniform & whistle optional!).

Responsibilities

  • Respond to our players in a timely & friendly fashion via e-mail & chat
  • Review official DietBet weigh-ins
  • Review official RunBet treadmill submissions
  • Troubleshooting technical issues for all WayBetter products
  • Additional projects, as needed

Required Skills:

  • Excellent written communication skills
  • Must be comfortable under pressure in a startup environment where individual initiative is key
  • Willingness to put in extra hours right before & after New Year (our peak season)
  • Great organizational and multitasking skills
  • Evening, weekend & holiday availability required
  • A genuine passion for helping people - what this job (and our company) is all about! Helping our customers resolve their specific issues today is integral to our broader mission of improving people's lives in a sustainable way
  • Experience working in a customer service department preferred
  • Experience troubleshooting technical issues & working with dev teams preferred
  • Experience participating in our games preferred

Compensation and Benefits

  • Work from home on a flexible schedule
  • Additional pay for holidays/overnight shifts
  • Subsidy of internet bill
  • Grow with us
  • Working with a great team
  • Help a lot of people along the way
  • Wage dependent on experience.

About WayBetter

Our goal is to bring people together to turn the hard work of habit change into a fun social experience. Our games use an innovative mix of manageable goals, social support, and financial incentives. DietBet launched in 2013, StepBet in 2016, RunBet in 2017, and SweatBet is coming in early 2018.

Our approach is based on behavioral science and it works. To date we’ve had 700,000 paying players who have collectively lost 9 million pounds and walked 350 million miles. And we’ve paid out over $50 million to our winners.

In our games and in our work we believe that fun is the secret to sustainable success. As such we care a lot about our culture and practice what we preach by making it enjoyable, social, and rewarding.

WayBetter is the rare company with a double bottom line: we succeed when our customers do. Our mission as a company is to improve people’s lives in very real ways.

To Apply:

Want to apply? Please send your resume and a note that tells us something about you that we can't pick up from your resume.